Customer Service Award of Excellence

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Company Name *

First Name *

Last name *

Primary Phone *

E-mail *

Number of Units in Ontario *

Please describe the resident profile of your community, including information about the types of residents you serve, such as students, seniors, families, etc. (100 words maximum) *

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Share your customer service vision or mission statement, highlighting your organization's commitment to delivering exceptional service. (150 words maximum) *

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Explain the communication tools, training programs, or processes you employ to maintain a high level of customer service. (250 words maximum) *

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Provide a profile of the activities or programs offered to residents, such as resident services, events, loyalty programs, and more. (250 words maximum) *

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Describe any new services or initiatives introduced in the last 12 months that demonstrate your leadership and innovation. (250 words maximum) *

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Explain how your organization utilizes technology to enhance the customer experience. (250 words maximum) *

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Describe your efforts in building a strong resident community, fostering a sense of belonging and connection among residents. (250 words maximum) *

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Share how your customer service strategies differentiate your organization from others in the industry. (250 words maximum) *

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Explain the methods your company employs to actively monitor and audit customer service levels and assess resident satisfaction. (250 words maximum) *

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REQUIRED SUPPLEMENTAL FILES:
Please include at least 8 images relevant to customer service (resident appreciation events, welcome brochures,
marketing materials, training, staff, etc.). All submissions must also include your high-resolution company logo
(.eps, .ai, .psd or .png)

Upload Logo *

Maximum size 20 MB (jpg,ai,eps,psd,png,jpeg,pdf,doc,docx)

Uploads *

Maximum size 20 MB (jpg,ai,eps,psd,png,jpeg,pdf,doc,docx)

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Maximum size 20 MB (jpg,ai,eps,psd,png,jpeg,pdf,doc,docx)

Maximum size 20 MB (jpg,ai,eps,psd,png,jpeg,pdf,doc,docx)

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Maximum size 20 MB (jpg,ai,eps,psd,png,jpeg,pdf,doc,docx)

Maximum size 20 MB (jpg,ai,eps,psd,png,jpeg,pdf,doc,docx)

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